/* CSS Variables - DMS Purple Theme */
:root {
    --primary-color: #6f42c1;
    --primary-dark: #5b34a0;
    --primary-light: #8b5cf6;
    --primary-rgb: 111, 66, 193;
    --secondary-color: #64748b;
    --success-color: #198754;
    --warning-color: #ffc107;
    --danger-color: #dc3545;
    --info-color: #0dcaf0;

    --bg-color: #f6f7fb;
    --bg-card: #ffffff;
    --bg-sidebar: #ffffff;
    --bg-sidebar-hover: rgba(111, 66, 193, 0.1);

    --text-primary: #1e293b;
    --text-secondary: #64748b;
    --text-light: #94a3b8;
    --text-white: #ffffff;

    --border-color: #e2e8f0;
    --border-radius: 16px;
    --border-radius-sm: 8px;
    --shadow: 0 1px 3px rgba(0, 0, 0, 0.08);
    --shadow-lg: 0 10px 22px rgba(17, 24, 39, 0.10);

    --sidebar-width: 260px;
    --topbar-height: 64px;

    --transition: all 0.2s ease;

    /* Gradient for topbar */
    --gradient-primary: linear-gradient(90deg, #4c1d95 0%, #4c1d95 40%, #6f42c1 60%, #8b5cf6 80%, #a78bfa 100%);
}

/* Reset */
*, *::before, *::after {
    box-sizing: border-box;
    margin: 0;
    padding: 0;
}

body {
    font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen, Ubuntu, sans-serif;
    font-size: 14px;
    line-height: 1.5;
    color: var(--text-primary);
    background-color: var(--bg-color);
}

/* App Layout */
#app {
    display: flex;
    min-height: 100vh;
}

/* Sidebar - Light Theme (DMS Style) */
.sidebar {
    width: var(--sidebar-width);
    background-color: var(--bg-sidebar);
    color: var(--text-primary);
    display: flex;
    flex-direction: column;
    position: fixed;
    height: 100vh;
    z-index: 100;
    transition: var(--transition);
    border-right: 1px solid var(--border-color);
    box-shadow: var(--shadow);
}

.sidebar.collapsed {
    width: 70px;
}

.sidebar.collapsed .sidebar-header h1 span,
.sidebar.collapsed .nav-item span,
.sidebar.collapsed .user-info span,
.sidebar.collapsed .btn-logout span {
    display: none;
}

.sidebar-header {
    padding: 16px 20px;
    background: var(--bg-card);
}

.sidebar-header h1 {
    font-size: 18px;
    font-weight: 700;
    display: flex;
    align-items: center;
    gap: 10px;
    color: var(--primary-color);
    margin: 0;
}

.sidebar-header h1 i {
    font-size: 22px;
}

.sidebar-nav {
    flex: 1;
    padding: 15px 12px;
    overflow-y: auto;
}

.nav-item {
    display: flex;
    align-items: center;
    gap: 12px;
    padding: 12px 16px;
    color: var(--text-secondary);
    text-decoration: none;
    transition: var(--transition);
    border-radius: var(--border-radius-sm);
    margin-bottom: 4px;
    font-size: 14px;
}

.nav-item:hover {
    background-color: var(--bg-sidebar-hover);
    color: var(--primary-color);
}

.nav-item.active {
    background-color: rgba(var(--primary-rgb), 0.15);
    color: var(--primary-color);
    font-weight: 600;
}

.nav-item i {
    width: 20px;
    text-align: center;
    font-size: 16px;
}

/* Sidebar nav icon colors */
.nav-item[data-view="dashboard"] i { color: #6f42c1; }
.nav-item[data-view="tickets"] i { color: #0d6efd; }
.nav-item[data-view="create-ticket"] i { color: #198754; }
.nav-item[data-view="service-catalog"] i { color: #fd7e14; }
.nav-item[data-view="categories"] i { color: #20c997; }
.nav-item[data-view="knowledge-base"] i { color: #6610f2; }
.nav-item[data-view="assets"] i { color: #0dcaf0; }
.nav-item[data-view="reports"] i { color: #d63384; }
.nav-item[data-view="workflow"] i { color: #ffc107; }
.nav-item[data-view="webhooks"] i { color: #6c757d; }
.nav-item[data-view="settings"] i { color: #adb5bd; }

.nav-item:hover i,
.nav-item.active i {
    opacity: 1;
}

.sidebar-footer {
    padding: 15px 16px;
    border-top: 1px solid var(--border-color);
    background: var(--bg-color);
}

.user-info {
    display: flex;
    align-items: center;
    gap: 10px;
    margin-bottom: 10px;
    font-size: 13px;
    color: var(--text-secondary);
}

.user-info i {
    font-size: 24px;
    color: var(--primary-color);
}

.btn-logout {
    width: 100%;
    padding: 10px 12px;
    background-color: transparent;
    border: 1px solid var(--border-color);
    color: var(--text-secondary);
    border-radius: var(--border-radius-sm);
    cursor: pointer;
    transition: var(--transition);
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 8px;
    font-size: 14px;
}

.btn-logout:hover {
    background-color: var(--danger-color);
    border-color: var(--danger-color);
    color: var(--text-white);
}

/* Main Content */
.main-content {
    flex: 1;
    margin-left: var(--sidebar-width);
    transition: var(--transition);
}

.sidebar.collapsed + .main-content {
    margin-left: 60px;
}

/* Top Bar - Gradient Style (DMS Style) */
.top-bar {
    height: var(--topbar-height);
    background: var(--gradient-primary);
    display: flex;
    align-items: center;
    padding: 0 24px;
    gap: 20px;
    position: sticky;
    top: 0;
    z-index: 50;
}

.btn-toggle-sidebar {
    background: rgba(255, 255, 255, 0.15);
    border: 1px solid rgba(255, 255, 255, 0.2);
    font-size: 16px;
    color: var(--text-white);
    cursor: pointer;
    padding: 10px 12px;
    border-radius: var(--border-radius-sm);
    transition: var(--transition);
}

.btn-toggle-sidebar:hover {
    background: rgba(255, 255, 255, 0.25);
}

.search-box {
    flex: 1;
    max-width: 450px;
    position: relative;
}

.search-box i {
    position: absolute;
    left: 14px;
    top: 50%;
    transform: translateY(-50%);
    color: rgba(255, 255, 255, 0.7);
}

.search-box input {
    width: 100%;
    padding: 12px 14px 12px 44px;
    border: 1px solid rgba(255, 255, 255, 0.2);
    border-radius: var(--border-radius-sm);
    font-size: 14px;
    transition: var(--transition);
    background: rgba(255, 255, 255, 0.15);
    color: var(--text-white);
}

.search-box input::placeholder {
    color: rgba(255, 255, 255, 0.7);
}

.search-box input:focus {
    outline: none;
    background: rgba(255, 255, 255, 0.25);
    border-color: rgba(255, 255, 255, 0.4);
    box-shadow: 0 0 0 3px rgba(255, 255, 255, 0.15);
}

.top-bar-actions {
    display: flex;
    gap: 10px;
}

.btn-icon {
    position: relative;
    background: rgba(255, 255, 255, 0.15);
    border: 1px solid rgba(255, 255, 255, 0.2);
    font-size: 16px;
    color: var(--text-white);
    cursor: pointer;
    padding: 10px 12px;
    border-radius: var(--border-radius-sm);
    transition: var(--transition);
}

.btn-icon:hover {
    background: rgba(255, 255, 255, 0.25);
    color: var(--text-white);
}

.badge {
    position: absolute;
    top: 0;
    right: 0;
    background-color: var(--danger-color);
    color: var(--text-white);
    font-size: 10px;
    padding: 2px 6px;
    border-radius: 10px;
    min-width: 18px;
    text-align: center;
}

/* Content Area */
.content-area {
    padding: 20px;
    min-height: calc(100vh - var(--topbar-height));
}

/* Cards - DMS Style */
.card {
    background-color: var(--bg-card);
    border-radius: var(--border-radius);
    box-shadow: var(--shadow);
    padding: 24px;
    margin-bottom: 20px;
    border: none;
    transition: transform 0.12s ease, box-shadow 0.12s ease;
}

.card:hover {
    box-shadow: var(--shadow-lg);
}

.card-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 16px;
    padding-bottom: 16px;
    border-bottom: 1px solid var(--border-color);
}

.card-title {
    font-size: 16px;
    font-weight: 700;
    color: var(--text-primary);
    letter-spacing: 0.2px;
}

/* Stats Grid - DMS KPI Style */
.stats-grid {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(220px, 1fr));
    gap: 20px;
    margin-bottom: 24px;
}

.stat-card {
    background-color: var(--bg-card);
    border-radius: var(--border-radius);
    box-shadow: var(--shadow);
    padding: 24px;
    display: flex;
    align-items: center;
    gap: 16px;
    transition: transform 0.12s ease, box-shadow 0.12s ease;
}

.stat-card:hover {
    transform: translateY(-2px);
    box-shadow: var(--shadow-lg);
}

.stat-icon {
    width: 52px;
    height: 52px;
    border-radius: 12px;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 1.4rem;
    flex-shrink: 0;
}

.stat-icon.blue { background-color: rgba(111, 66, 193, 0.12); color: var(--primary-color); }
.stat-icon.green { background-color: rgba(25, 135, 84, 0.12); color: var(--success-color); }
.stat-icon.yellow { background-color: rgba(255, 193, 7, 0.12); color: #b58100; }
.stat-icon.red { background-color: rgba(220, 53, 69, 0.12); color: var(--danger-color); }
.stat-icon.cyan { background-color: rgba(13, 202, 240, 0.12); color: var(--info-color); }
.stat-icon.purple { background-color: rgba(111, 66, 193, 0.12); color: var(--primary-color); }

.stat-info h3 {
    font-size: 28px;
    font-weight: 700;
    color: var(--text-primary);
    line-height: 1.2;
}

.stat-info p {
    font-size: 13px;
    color: var(--text-secondary);
    margin-top: 4px;
}

/* Tables */
.table-container {
    overflow-x: auto;
}

table {
    width: 100%;
    border-collapse: collapse;
}

th, td {
    padding: 12px 15px;
    text-align: left;
    border-bottom: 1px solid var(--border-color);
}

th {
    background-color: var(--bg-color);
    font-weight: 600;
    color: var(--text-secondary);
    font-size: 12px;
    text-transform: uppercase;
    letter-spacing: 0.5px;
}

tr:hover {
    background-color: var(--bg-color);
}

/* Status Badges */
.status-badge {
    display: inline-block;
    padding: 4px 10px;
    border-radius: 20px;
    font-size: 12px;
    font-weight: 500;
}

.status-new { background-color: #dbeafe; color: #1e40af; }
.status-open { background-color: #fef3c7; color: #92400e; }
.status-inprogress { background-color: #e0e7ff; color: #3730a3; }
.status-onhold { background-color: #f3f4f6; color: #374151; }
.status-resolved { background-color: #d1fae5; color: #065f46; }
.status-closed { background-color: #e5e7eb; color: #4b5563; }
.status-cancelled { background-color: #fee2e2; color: #991b1b; }

/* Priority Badges */
.priority-badge {
    display: inline-block;
    padding: 4px 10px;
    border-radius: 4px;
    font-size: 12px;
    font-weight: 500;
}

.priority-critical { background-color: #fee2e2; color: #991b1b; }
.priority-high { background-color: #ffedd5; color: #9a3412; }
.priority-medium { background-color: #fef3c7; color: #92400e; }
.priority-low { background-color: #d1fae5; color: #065f46; }

/* Buttons - DMS Style */
.btn {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: 8px;
    padding: 10px 18px;
    border: none;
    border-radius: var(--border-radius-sm);
    font-size: 14px;
    font-weight: 500;
    cursor: pointer;
    transition: var(--transition);
}

.btn-primary {
    background-color: var(--primary-color);
    color: var(--text-white);
}

.btn-primary:hover {
    background-color: var(--primary-dark);
    transform: translateY(-1px);
}

.btn-secondary {
    background-color: var(--bg-card);
    color: var(--text-primary);
    border: 1px solid var(--border-color);
}

.btn-secondary:hover {
    background-color: var(--bg-color);
    border-color: var(--text-light);
}

.btn-success {
    background-color: var(--success-color);
    color: var(--text-white);
}

.btn-success:hover {
    background-color: #157347;
}

.btn-danger {
    background-color: var(--danger-color);
    color: var(--text-white);
}

.btn-danger:hover {
    background-color: #bb2d3b;
}

.btn-sm {
    padding: 8px 14px;
    font-size: 13px;
}

.btn-icon-only {
    padding: 10px;
    min-width: 38px;
}

/* Forms */
.form-group {
    margin-bottom: 16px;
}

.form-label {
    display: block;
    margin-bottom: 6px;
    font-weight: 500;
    color: var(--text-primary);
}

.form-control {
    width: 100%;
    padding: 10px 12px;
    border: 1px solid var(--border-color);
    border-radius: var(--border-radius);
    font-size: 14px;
    transition: var(--transition);
}

.form-control:focus {
    outline: none;
    border-color: var(--primary-color);
    box-shadow: 0 0 0 3px rgba(111, 66, 193, 0.15);
}

.form-control:disabled {
    background-color: var(--bg-color);
    cursor: not-allowed;
}

select.form-control {
    cursor: pointer;
}

textarea.form-control {
    resize: vertical;
    min-height: 100px;
}

.form-row {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(200px, 1fr));
    gap: 16px;
}

/* Modal - DMS Style */
.modal-overlay {
    position: fixed;
    top: 0;
    left: 0;
    right: 0;
    bottom: 0;
    background-color: rgba(0, 0, 0, 0.5);
    display: none;
    align-items: center;
    justify-content: center;
    z-index: 1000;
    backdrop-filter: blur(2px);
}

.modal-overlay.active {
    display: flex;
}

.modal {
    background-color: var(--bg-card);
    border-radius: 18px;
    box-shadow: var(--shadow-lg);
    width: 90%;
    max-width: 600px;
    max-height: 90vh;
    overflow: hidden;
    display: flex;
    flex-direction: column;
    position: fixed;
    top: 50%;
    left: 50%;
    transform: translate(-50%, -50%);
}

.modal.modal-large {
    max-width: 900px;
}

.modal.modal-small {
    max-width: 400px;
}

.modal-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: 20px 24px;
    border-bottom: 1px solid var(--border-color);
}

.modal-header h3 {
    font-size: 18px;
    font-weight: 700;
    display: flex;
    align-items: center;
    gap: 10px;
}

.modal-header h3 i {
    color: var(--primary-color);
}

.btn-close {
    background: none;
    border: none;
    font-size: 24px;
    color: var(--text-secondary);
    cursor: pointer;
    line-height: 1;
    padding: 4px;
    border-radius: 4px;
    transition: var(--transition);
}

.btn-close:hover {
    color: var(--text-primary);
    background: var(--bg-color);
}

.modal-body {
    padding: 24px;
    overflow-y: auto;
    flex: 1;
}

.modal-footer {
    display: flex;
    justify-content: flex-end;
    gap: 12px;
    padding: 16px 24px;
    border-top: 1px solid var(--border-color);
    background: var(--bg-color);
}

/* Toast Notifications */
.toast-container {
    position: fixed;
    top: 20px;
    right: 20px;
    z-index: 2000;
    display: flex;
    flex-direction: column;
    gap: 10px;
}

.toast {
    background-color: var(--bg-card);
    border-radius: var(--border-radius);
    box-shadow: var(--shadow-lg);
    padding: 12px 16px;
    display: flex;
    align-items: center;
    gap: 12px;
    min-width: 300px;
    animation: slideIn 0.3s ease;
}

@keyframes slideIn {
    from {
        transform: translateX(100%);
        opacity: 0;
    }
    to {
        transform: translateX(0);
        opacity: 1;
    }
}

.toast.success { border-left: 4px solid var(--success-color); }
.toast.error { border-left: 4px solid var(--danger-color); }
.toast.warning { border-left: 4px solid var(--warning-color); }
.toast.info { border-left: 4px solid var(--info-color); }

.toast-icon {
    font-size: 18px;
}

.toast.success .toast-icon { color: var(--success-color); }
.toast.error .toast-icon { color: var(--danger-color); }
.toast.warning .toast-icon { color: var(--warning-color); }
.toast.info .toast-icon { color: var(--info-color); }

.toast-content {
    flex: 1;
}

.toast-title {
    font-weight: 600;
    margin-bottom: 2px;
}

.toast-message {
    font-size: 13px;
    color: var(--text-secondary);
}

/* Filters */
.filters-bar {
    display: flex;
    flex-wrap: wrap;
    gap: 12px;
    margin-bottom: 20px;
    padding: 15px;
    background-color: var(--bg-card);
    border-radius: var(--border-radius);
    box-shadow: var(--shadow);
}

.filter-group {
    display: flex;
    align-items: center;
    gap: 8px;
}

.filter-group label {
    font-size: 13px;
    color: var(--text-secondary);
}

.filter-group select {
    padding: 8px 12px;
    border: 1px solid var(--border-color);
    border-radius: var(--border-radius);
    font-size: 13px;
    background-color: var(--bg-card);
    cursor: pointer;
}

/* Ticket Detail */
.ticket-detail {
    display: grid;
    grid-template-columns: 2fr 1fr;
    gap: 20px;
}

.ticket-main {
    display: flex;
    flex-direction: column;
    gap: 20px;
}

.ticket-sidebar {
    display: flex;
    flex-direction: column;
    gap: 20px;
}

.ticket-header {
    display: flex;
    justify-content: space-between;
    align-items: flex-start;
    margin-bottom: 15px;
}

.ticket-number {
    font-size: 13px;
    color: var(--text-secondary);
    margin-bottom: 5px;
}

.ticket-subject {
    font-size: 20px;
    font-weight: 600;
    color: var(--text-primary);
}

.ticket-meta {
    display: grid;
    grid-template-columns: repeat(2, 1fr);
    gap: 15px;
}

.meta-item {
    display: flex;
    flex-direction: column;
    gap: 4px;
}

.meta-label {
    font-size: 12px;
    color: var(--text-secondary);
    text-transform: uppercase;
}

.meta-value {
    font-size: 14px;
    font-weight: 500;
}

/* Comments */
.comments-list {
    display: flex;
    flex-direction: column;
    gap: 15px;
}

.comment {
    padding: 15px;
    background-color: var(--bg-color);
    border-radius: var(--border-radius);
}

.comment.internal {
    background-color: #fef3c7;
    border-left: 3px solid var(--warning-color);
}

.comment-header {
    display: flex;
    justify-content: space-between;
    margin-bottom: 10px;
}

.comment-author {
    font-weight: 600;
}

.comment-date {
    font-size: 12px;
    color: var(--text-secondary);
}

.comment-body {
    font-size: 14px;
    line-height: 1.6;
}

/* Loading Spinner */
.loading {
    display: flex;
    align-items: center;
    justify-content: center;
    padding: 40px;
}

.spinner {
    width: 40px;
    height: 40px;
    border: 3px solid var(--border-color);
    border-top-color: var(--primary-color);
    border-radius: 50%;
    animation: spin 1s linear infinite;
}

@keyframes spin {
    to { transform: rotate(360deg); }
}

/* Empty State */
.empty-state {
    text-align: center;
    padding: 60px 20px;
    color: var(--text-secondary);
}

.empty-state i {
    font-size: 48px;
    margin-bottom: 15px;
    color: var(--text-light);
}

.empty-state h3 {
    font-size: 18px;
    margin-bottom: 10px;
    color: var(--text-primary);
}

/* Pagination */
.pagination {
    display: flex;
    justify-content: center;
    align-items: center;
    gap: 5px;
    margin-top: 20px;
}

.pagination button {
    padding: 8px 12px;
    border: 1px solid var(--border-color);
    background-color: var(--bg-card);
    border-radius: var(--border-radius);
    cursor: pointer;
    transition: var(--transition);
}

.pagination button:hover {
    background-color: var(--bg-color);
}

.pagination button.active {
    background-color: var(--primary-color);
    border-color: var(--primary-color);
    color: var(--text-white);
}

.pagination button:disabled {
    opacity: 0.5;
    cursor: not-allowed;
}

/* Responsive */
@media (max-width: 768px) {
    .sidebar {
        transform: translateX(-100%);
    }

    .sidebar.open {
        transform: translateX(0);
    }

    .main-content {
        margin-left: 0;
    }

    .ticket-detail {
        grid-template-columns: 1fr;
    }

    .stats-grid {
        grid-template-columns: 1fr;
    }
}

/* Clickable rows */
tr.clickable {
    cursor: pointer;
}

tr.clickable:hover {
    background-color: #f0f9ff;
}

/* Action buttons in table */
.action-buttons {
    display: flex;
    gap: 5px;
}

/* Login Screen - DMS Purple Theme */
.login-screen {
    display: flex;
    justify-content: center;
    align-items: center;
    min-height: 100vh;
    background: var(--gradient-primary);
}

.login-container {
    background: var(--bg-card);
    border-radius: var(--border-radius);
    box-shadow: var(--shadow-lg);
    padding: 48px 40px;
    width: 100%;
    max-width: 420px;
    text-align: center;
}

.login-header {
    margin-bottom: 32px;
}

.login-header i {
    font-size: 56px;
    color: var(--primary-color);
    margin-bottom: 16px;
    display: block;
}

.login-header h1 {
    font-size: 32px;
    font-weight: 700;
    color: var(--text-primary);
    margin-bottom: 8px;
}

.login-header p {
    color: var(--text-secondary);
    font-size: 15px;
}

.login-body {
    margin-bottom: 32px;
}

.login-body p {
    color: var(--text-secondary);
    margin-bottom: 24px;
    font-size: 14px;
}

.login-body .btn-lg {
    padding: 14px 32px;
    font-size: 16px;
    width: 100%;
    border-radius: var(--border-radius-sm);
}

.login-footer {
    color: var(--text-light);
    font-size: 12px;
}

.login-screen.hidden {
    display: none;
}

/* User role badge */
.role-badge {
    display: inline-block;
    padding: 2px 8px;
    border-radius: 4px;
    font-size: 11px;
    font-weight: 600;
    text-transform: uppercase;
}

.role-badge.admin {
    background-color: var(--danger-color);
    color: white;
}

.role-badge.agent {
    background-color: var(--primary-color);
    color: white;
}

.role-badge.user {
    background-color: var(--secondary-color);
    color: white;
}

/* Tabs */
.tabs,
.settings-tabs {
    display: flex;
    flex-wrap: wrap;
    gap: 8px;
    margin-bottom: 24px;
    border-bottom: 2px solid var(--border-color);
    padding-bottom: 0;
}

.tab-btn {
    padding: 10px 20px;
    background: none;
    border: none;
    border-bottom: 2px solid transparent;
    margin-bottom: -2px;
    cursor: pointer;
    color: var(--text-secondary);
    font-size: 14px;
    display: flex;
    align-items: center;
    gap: 8px;
    transition: var(--transition);
}

.tab-btn:hover {
    color: var(--primary-color);
    background: var(--bg-color);
}

.tab-btn.active {
    color: var(--primary-color);
    border-bottom-color: var(--primary-color);
    font-weight: 500;
}

.tab-content {
    min-height: 400px;
}

/* Form improvements */
.form-row {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 15px;
}

@media (max-width: 600px) {
    .form-row {
        grid-template-columns: 1fr;
    }
}

.form-text {
    font-size: 12px;
    color: var(--text-secondary);
    margin-top: 4px;
}

/* Text utilities */
.text-success {
    color: var(--success-color);
}

.text-muted {
    color: var(--text-light);
}

.text-danger {
    color: var(--danger-color);
}

/* Badge improvements */
.badge {
    background: var(--primary-color);
    color: white;
    padding: 4px 10px;
    border-radius: 12px;
    font-size: 12px;
    font-weight: 500;
}

/* ========================================
   KNOWLEDGE BASE STYLES
   ======================================== */

/* KB Page Header */
.kb-page-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 24px;
}

.kb-page-header h2 {
    font-size: 24px;
    font-weight: 700;
    color: var(--text-primary);
    display: flex;
    align-items: center;
    gap: 12px;
}

.kb-page-header h2 i {
    color: var(--primary-color);
}

/* KB Search Section */
.kb-search-section {
    background: linear-gradient(135deg, var(--primary-color) 0%, var(--primary-light) 100%);
    border-radius: var(--border-radius);
    padding: 32px;
    margin-bottom: 24px;
    text-align: center;
}

.kb-search-section h3 {
    color: white;
    font-size: 22px;
    font-weight: 600;
    margin-bottom: 8px;
}

.kb-search-section p {
    color: rgba(255, 255, 255, 0.85);
    font-size: 14px;
    margin-bottom: 20px;
}

.kb-search-box {
    max-width: 600px;
    margin: 0 auto;
    position: relative;
}

.kb-search-box i {
    position: absolute;
    left: 20px;
    top: 50%;
    transform: translateY(-50%);
    color: var(--text-secondary);
    font-size: 18px;
}

.kb-search-box input {
    width: 100%;
    padding: 16px 20px 16px 52px;
    border: none;
    border-radius: 12px;
    font-size: 16px;
    box-shadow: 0 4px 20px rgba(0, 0, 0, 0.15);
    transition: var(--transition);
}

.kb-search-box input:focus {
    outline: none;
    box-shadow: 0 4px 24px rgba(0, 0, 0, 0.2);
}

.kb-search-box input::placeholder {
    color: var(--text-secondary);
}

/* KB Filters */
.kb-filters {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    gap: 16px;
    margin-bottom: 24px;
    padding: 16px 20px;
    background: var(--bg-card);
    border-radius: var(--border-radius);
    border: 1px solid var(--border-color);
}

.kb-filters .filter-label {
    font-size: 14px;
    font-weight: 600;
    color: var(--text-primary);
}

.kb-filters select {
    padding: 10px 16px;
    border: 1px solid var(--border-color);
    border-radius: 8px;
    font-size: 14px;
    background: var(--bg-color);
    color: var(--text-primary);
    cursor: pointer;
    transition: var(--transition);
    min-width: 150px;
}

.kb-filters select:focus {
    outline: none;
    border-color: var(--primary-color);
}

.kb-filters .btn-clear {
    margin-left: auto;
}

/* KB Stats Summary */
.kb-stats {
    display: flex;
    gap: 16px;
    margin-bottom: 24px;
}

.kb-stat-card {
    flex: 1;
    background: var(--bg-card);
    border-radius: var(--border-radius);
    padding: 20px;
    border: 1px solid var(--border-color);
    text-align: center;
}

.kb-stat-card .stat-icon {
    width: 48px;
    height: 48px;
    border-radius: 12px;
    display: flex;
    align-items: center;
    justify-content: center;
    margin: 0 auto 12px;
    font-size: 20px;
}

.kb-stat-card .stat-icon.published {
    background: rgba(16, 185, 129, 0.1);
    color: #10b981;
}

.kb-stat-card .stat-icon.draft {
    background: rgba(245, 158, 11, 0.1);
    color: #f59e0b;
}

.kb-stat-card .stat-icon.views {
    background: rgba(59, 130, 246, 0.1);
    color: #3b82f6;
}

.kb-stat-card .stat-value {
    font-size: 28px;
    font-weight: 700;
    color: var(--text-primary);
}

.kb-stat-card .stat-label {
    font-size: 13px;
    color: var(--text-secondary);
    margin-top: 4px;
}

/* KB Articles Grid */
.kb-articles-grid {
    display: grid;
    grid-template-columns: repeat(auto-fill, minmax(340px, 1fr));
    gap: 24px;
}

/* KB Article Card */
.kb-article-card {
    background: var(--bg-card);
    border-radius: var(--border-radius);
    padding: 24px;
    cursor: pointer;
    transition: all 0.3s ease;
    border: 1px solid var(--border-color);
    display: flex;
    flex-direction: column;
    position: relative;
    overflow: hidden;
}

.kb-article-card::before {
    content: '';
    position: absolute;
    top: 0;
    left: 0;
    width: 4px;
    height: 100%;
    background: var(--primary-color);
    transform: scaleY(0);
    transition: transform 0.3s ease;
}

.kb-article-card:hover {
    transform: translateY(-4px);
    box-shadow: var(--shadow-lg);
    border-color: var(--primary-light);
}

.kb-article-card:hover::before {
    transform: scaleY(1);
}

.kb-article-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 14px;
}

.kb-article-number {
    font-size: 12px;
    color: var(--primary-color);
    font-weight: 600;
    background: rgba(var(--primary-rgb), 0.1);
    padding: 4px 10px;
    border-radius: 20px;
}

.kb-article-title {
    font-size: 17px;
    font-weight: 600;
    margin-bottom: 10px;
    color: var(--text-primary);
    line-height: 1.4;
    display: -webkit-box;
    -webkit-line-clamp: 2;
    -webkit-box-orient: vertical;
    overflow: hidden;
}

.kb-article-card:hover .kb-article-title {
    color: var(--primary-color);
}

.kb-article-summary {
    font-size: 14px;
    color: var(--text-secondary);
    margin-bottom: 16px;
    line-height: 1.6;
    display: -webkit-box;
    -webkit-line-clamp: 3;
    -webkit-box-orient: vertical;
    overflow: hidden;
    flex: 1;
}

.kb-article-meta {
    display: flex;
    flex-wrap: wrap;
    gap: 12px;
    font-size: 13px;
    color: var(--text-secondary);
    margin-bottom: 14px;
}

.kb-article-meta span {
    display: inline-flex;
    align-items: center;
    gap: 6px;
}

.kb-article-meta i {
    color: var(--primary-color);
    font-size: 12px;
}

.kb-article-stats {
    display: flex;
    gap: 16px;
    font-size: 12px;
    color: var(--text-secondary);
    padding-top: 14px;
    border-top: 1px solid var(--border-color);
    margin-top: auto;
}

.kb-article-stats span {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    background: var(--bg-color);
    padding: 6px 12px;
    border-radius: 20px;
}

.kb-article-stats .fa-eye {
    color: #3b82f6;
}

.kb-article-stats .fa-thumbs-up {
    color: #10b981;
}

/* Status Badge in KB */
.kb-article-card .status-badge {
    font-size: 11px;
    padding: 4px 10px;
    border-radius: 20px;
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: 0.5px;
}

.status-badge.status-draft {
    background: #fef3c7;
    color: #92400e;
}

.status-badge.status-pending {
    background: #e0e7ff;
    color: #3730a3;
}

.status-badge.status-published {
    background: #d1fae5;
    color: #065f46;
}

.status-badge.status-archived {
    background: #f3f4f6;
    color: #6b7280;
}

/* KB Empty State */
.kb-empty-state {
    grid-column: 1 / -1;
    text-align: center;
    padding: 60px 20px;
    background: var(--bg-card);
    border-radius: var(--border-radius);
    border: 2px dashed var(--border-color);
}

.kb-empty-state i {
    font-size: 48px;
    color: var(--text-secondary);
    margin-bottom: 16px;
}

.kb-empty-state h3 {
    font-size: 18px;
    color: var(--text-primary);
    margin-bottom: 8px;
}

.kb-empty-state p {
    color: var(--text-secondary);
    font-size: 14px;
}

/* Responsive */
@media (max-width: 768px) {
    .kb-articles-grid {
        grid-template-columns: 1fr;
    }

    .kb-search-section {
        padding: 24px 16px;
    }

    .kb-stats {
        flex-direction: column;
    }

    .kb-filters {
        flex-direction: column;
        align-items: stretch;
    }

    .kb-filters .btn-clear {
        margin-left: 0;
    }
}

/* Knowledge Base Detail View */
.kb-detail {
    display: grid;
    grid-template-columns: 1fr 300px;
    gap: 20px;
}

.kb-detail-main {
    display: flex;
    flex-direction: column;
    gap: 20px;
}

.kb-detail-sidebar {
    display: flex;
    flex-direction: column;
    gap: 20px;
}

.kb-detail-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 15px;
}

.kb-detail-title {
    font-size: 28px;
    font-weight: 700;
    margin-bottom: 15px;
    line-height: 1.3;
}

.kb-detail-summary {
    font-size: 16px;
    color: var(--text-secondary);
    margin-bottom: 20px;
    padding: 15px;
    background: var(--bg-color);
    border-radius: var(--border-radius);
    border-left: 3px solid var(--primary-color);
}

.kb-detail-content {
    font-size: 15px;
    line-height: 1.7;
    color: var(--text-color);
}

.kb-detail-content code {
    background: var(--bg-color);
    padding: 2px 6px;
    border-radius: 4px;
    font-family: monospace;
    font-size: 14px;
}

.kb-tags {
    display: flex;
    flex-wrap: wrap;
    gap: 8px;
    margin-top: 20px;
    padding-top: 20px;
    border-top: 1px solid var(--border-color);
}

.kb-tag {
    background: var(--bg-color);
    color: var(--text-secondary);
    padding: 4px 12px;
    border-radius: 20px;
    font-size: 12px;
}

.kb-info-list {
    display: flex;
    flex-direction: column;
    gap: 12px;
    margin-top: 10px;
}

.kb-info-item {
    display: flex;
    flex-direction: column;
    gap: 2px;
}

.kb-info-label {
    font-size: 11px;
    color: var(--text-secondary);
    text-transform: uppercase;
}

.kb-info-value {
    font-size: 14px;
    font-weight: 500;
}

.kb-versions-list {
    display: flex;
    flex-direction: column;
    gap: 10px;
    margin-top: 10px;
}

.kb-version-item {
    display: flex;
    flex-direction: column;
    gap: 2px;
    padding: 8px;
    background: var(--bg-color);
    border-radius: var(--border-radius);
}

.kb-version-num {
    font-weight: 600;
    font-size: 12px;
}

.kb-version-date {
    font-size: 11px;
    color: var(--text-secondary);
}

.kb-version-notes {
    font-size: 12px;
    color: var(--text-light);
    font-style: italic;
}

@media (max-width: 900px) {
    .kb-detail {
        grid-template-columns: 1fr;
    }

    .kb-detail-sidebar {
        order: -1;
    }
}

/* ========================================
   SERVICE CATALOG STYLES
   ======================================== */

/* Catalog Search */
.catalog-search {
    margin-bottom: 24px;
}

.catalog-search .search-box {
    max-width: 500px;
    position: relative;
}

.catalog-search .search-box i {
    position: absolute;
    left: 16px;
    top: 50%;
    transform: translateY(-50%);
    color: var(--text-secondary);
}

.catalog-search .search-box input {
    width: 100%;
    padding: 14px 16px 14px 44px;
    border: 2px solid var(--border-color);
    border-radius: 12px;
    font-size: 15px;
    transition: var(--transition);
}

.catalog-search .search-box input:focus {
    outline: none;
    border-color: var(--primary-color);
    box-shadow: 0 0 0 4px rgba(var(--primary-rgb), 0.1);
}

/* Section Headers */
.popular-services,
.all-services {
    margin-bottom: 32px;
}

.popular-services h3,
.all-services h3 {
    font-size: 18px;
    font-weight: 600;
    color: var(--text-primary);
    margin-bottom: 16px;
    display: flex;
    align-items: center;
    gap: 10px;
}

.popular-services h3 i {
    color: #f59e0b;
}

.all-services h3 i {
    color: var(--primary-color);
}

/* Service Grid */
.service-grid,
.services-grid {
    display: grid;
    grid-template-columns: repeat(auto-fill, minmax(320px, 1fr));
    gap: 24px;
}

/* Service Card */
.service-card {
    background: var(--bg-card);
    border-radius: var(--border-radius);
    padding: 24px;
    border: 1px solid var(--border-color);
    cursor: pointer;
    transition: all 0.3s ease;
    display: flex;
    flex-direction: column;
    gap: 16px;
    position: relative;
    overflow: hidden;
}

.service-card::before {
    content: '';
    position: absolute;
    top: 0;
    left: 0;
    right: 0;
    height: 4px;
    background: var(--primary-color);
    transform: scaleX(0);
    transition: transform 0.3s ease;
}

.service-card:hover {
    transform: translateY(-4px);
    box-shadow: var(--shadow-lg);
    border-color: var(--primary-light);
}

.service-card:hover::before {
    transform: scaleX(1);
}

.service-card.popular {
    border-color: #fbbf24;
    background: linear-gradient(135deg, #fffbeb 0%, var(--bg-card) 100%);
}

.service-card.popular::before {
    background: linear-gradient(90deg, #f59e0b, #fbbf24);
    transform: scaleX(1);
}

.service-card.inactive {
    opacity: 0.6;
}

/* Service Icon */
.service-icon {
    width: 56px;
    height: 56px;
    background: linear-gradient(135deg, var(--primary-color), var(--primary-light));
    border-radius: 14px;
    display: flex;
    align-items: center;
    justify-content: center;
    color: white;
    font-size: 24px;
    flex-shrink: 0;
    box-shadow: 0 4px 12px rgba(var(--primary-rgb), 0.3);
}

.service-icon.hardware { background: linear-gradient(135deg, #0ea5e9, #38bdf8); }
.service-icon.software { background: linear-gradient(135deg, var(--primary-color), var(--primary-light)); }
.service-icon.access { background: linear-gradient(135deg, #10b981, #34d399); }
.service-icon.other { background: linear-gradient(135deg, #6b7280, #9ca3af); }

/* Service Info */
.service-info {
    flex: 1;
    display: flex;
    flex-direction: column;
    gap: 8px;
}

.service-info h4 {
    font-size: 17px;
    font-weight: 600;
    color: var(--text-primary);
    margin: 0;
    line-height: 1.3;
}

.service-info p {
    font-size: 14px;
    color: var(--text-secondary);
    margin: 0;
    line-height: 1.5;
    display: -webkit-box;
    -webkit-line-clamp: 2;
    -webkit-box-orient: vertical;
    overflow: hidden;
}

/* Service Meta Info */
.service-meta {
    display: flex;
    flex-wrap: wrap;
    gap: 12px;
    font-size: 13px;
    color: var(--text-secondary);
    margin-top: auto;
    padding-top: 12px;
    border-top: 1px solid var(--border-color);
}

.service-meta span,
span.service-meta {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    background: var(--bg-color);
    padding: 4px 10px;
    border-radius: 20px;
    font-size: 12px;
}

.service-meta i {
    color: var(--primary-color);
}

.service-meta .fa-star {
    color: #f59e0b;
}

.service-meta .fa-clock {
    color: #0ea5e9;
}

.service-meta .fa-dollar-sign {
    color: #10b981;
}

/* Service Card Button */
.service-card .btn {
    align-self: flex-start;
    margin-top: 8px;
}

.service-card .btn-sm {
    padding: 8px 20px;
    font-size: 13px;
    font-weight: 600;
}

/* Service Request Form */
.service-request-form .dynamic-field {
    margin-bottom: 16px;
}

/* My Requests Table */
.request-status {
    display: inline-block;
    padding: 6px 12px;
    border-radius: 20px;
    font-size: 12px;
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: 0.5px;
}

.request-pending { background-color: #fef3c7; color: #92400e; }
.request-approved { background-color: #d1fae5; color: #065f46; }
.request-rejected { background-color: #fee2e2; color: #991b1b; }
.request-inprogress { background-color: #e0e7ff; color: #3730a3; }
.request-completed { background-color: #e5e7eb; color: #4b5563; }
.request-cancelled { background-color: #f3f4f6; color: #6b7280; }

/* Manage Catalog Modal */
.catalog-management {
    display: flex;
    flex-direction: column;
    gap: 16px;
}

.catalog-management .service-list {
    max-height: 400px;
    overflow-y: auto;
    border: 1px solid var(--border-color);
    border-radius: var(--border-radius);
}

.catalog-management .service-item {
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: 16px;
    border-bottom: 1px solid var(--border-color);
    transition: var(--transition);
}

.catalog-management .service-item:last-child {
    border-bottom: none;
}

.catalog-management .service-item:hover {
    background: var(--bg-color);
}

.catalog-management .service-item-info {
    display: flex;
    align-items: center;
    gap: 12px;
}

.catalog-management .service-item-icon {
    width: 40px;
    height: 40px;
    background: var(--primary-color);
    border-radius: 10px;
    display: flex;
    align-items: center;
    justify-content: center;
    color: white;
    font-size: 16px;
}

.catalog-management .service-item-details h5 {
    font-size: 14px;
    font-weight: 600;
    margin: 0 0 4px 0;
}

.catalog-management .service-item-details span {
    font-size: 12px;
    color: var(--text-secondary);
}

.catalog-management .service-item-actions {
    display: flex;
    gap: 8px;
}

/* Responsive */
@media (max-width: 768px) {
    .service-grid,
    .services-grid {
        grid-template-columns: 1fr;
    }

    .catalog-search .search-box {
        max-width: 100%;
    }
}

/* ========================================
   REPORTS & ANALYTICS STYLES
   ======================================== */

/* Reports Page Header */
.reports-header {
    display: flex;
    justify-content: space-between;
    align-items: flex-start;
    margin-bottom: 24px;
    flex-wrap: wrap;
    gap: 16px;
}

.reports-header h2 {
    font-size: 24px;
    font-weight: 700;
    color: var(--text-primary);
    display: flex;
    align-items: center;
    gap: 12px;
}

.reports-header h2 i {
    color: var(--primary-color);
}

.reports-controls {
    display: flex;
    align-items: center;
    gap: 12px;
    flex-wrap: wrap;
}

/* Date Range Picker */
.date-range-picker {
    display: flex;
    align-items: center;
    gap: 10px;
    background: var(--bg-card);
    padding: 8px 16px;
    border-radius: 12px;
    border: 1px solid var(--border-color);
}

.date-range-picker input[type="date"] {
    padding: 8px 12px;
    border: 1px solid var(--border-color);
    border-radius: 8px;
    font-size: 14px;
    background: var(--bg-color);
    color: var(--text-primary);
}

.date-range-picker input[type="date"]:focus {
    outline: none;
    border-color: var(--primary-color);
}

.date-range-picker span {
    color: var(--text-secondary);
    font-size: 14px;
}

/* Reports Summary Banner */
.reports-summary-banner {
    background: linear-gradient(135deg, var(--primary-color) 0%, var(--primary-light) 100%);
    border-radius: var(--border-radius);
    padding: 24px 32px;
    margin-bottom: 24px;
    display: flex;
    justify-content: space-between;
    align-items: center;
    flex-wrap: wrap;
    gap: 20px;
}

.reports-summary-banner .summary-item {
    text-align: center;
    color: white;
}

.reports-summary-banner .summary-value {
    font-size: 32px;
    font-weight: 700;
    line-height: 1.2;
}

.reports-summary-banner .summary-label {
    font-size: 13px;
    opacity: 0.9;
    margin-top: 4px;
}

/* Reports Stats Grid */
.reports-stats-grid {
    display: grid;
    grid-template-columns: repeat(4, 1fr);
    gap: 20px;
    margin-bottom: 24px;
}

.report-stat-card {
    background: var(--bg-card);
    border-radius: var(--border-radius);
    padding: 24px;
    border: 1px solid var(--border-color);
    display: flex;
    align-items: center;
    gap: 16px;
    transition: all 0.3s ease;
}

.report-stat-card:hover {
    transform: translateY(-4px);
    box-shadow: var(--shadow-lg);
}

.report-stat-card .stat-icon {
    width: 56px;
    height: 56px;
    border-radius: 14px;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 24px;
    flex-shrink: 0;
}

.report-stat-card .stat-icon.total {
    background: linear-gradient(135deg, var(--primary-color), var(--primary-light));
    color: white;
}

.report-stat-card .stat-icon.open {
    background: linear-gradient(135deg, #3b82f6, #60a5fa);
    color: white;
}

.report-stat-card .stat-icon.resolved {
    background: linear-gradient(135deg, #10b981, #34d399);
    color: white;
}

.report-stat-card .stat-icon.created {
    background: linear-gradient(135deg, #8b5cf6, #a78bfa);
    color: white;
}

.report-stat-card .stat-icon.critical {
    background: linear-gradient(135deg, #ef4444, #f87171);
    color: white;
}

.report-stat-card .stat-icon.overdue {
    background: linear-gradient(135deg, #f59e0b, #fbbf24);
    color: white;
}

.report-stat-card .stat-icon.unassigned {
    background: linear-gradient(135deg, #6b7280, #9ca3af);
    color: white;
}

.report-stat-card .stat-icon.time {
    background: linear-gradient(135deg, #0ea5e9, #38bdf8);
    color: white;
}

.report-stat-card .stat-content {
    flex: 1;
}

.report-stat-card .stat-value {
    font-size: 28px;
    font-weight: 700;
    color: var(--text-primary);
    line-height: 1.2;
}

.report-stat-card .stat-label {
    font-size: 13px;
    color: var(--text-secondary);
    margin-top: 4px;
}

.report-stat-card .stat-trend {
    font-size: 12px;
    margin-top: 8px;
    display: flex;
    align-items: center;
    gap: 4px;
}

.report-stat-card .stat-trend.up {
    color: #10b981;
}

.report-stat-card .stat-trend.down {
    color: #ef4444;
}

/* Charts Grid */
.charts-grid {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(380px, 1fr));
    gap: 24px;
    margin-bottom: 24px;
}

.chart-card {
    background: var(--bg-card);
    border-radius: var(--border-radius);
    padding: 24px;
    border: 1px solid var(--border-color);
}

.chart-card.full-width {
    grid-column: 1 / -1;
}

.chart-card h3 {
    font-size: 16px;
    font-weight: 600;
    color: var(--text-primary);
    margin-bottom: 20px;
    display: flex;
    align-items: center;
    gap: 10px;
}

.chart-card h3 i {
    color: var(--primary-color);
}

.chart-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 20px;
}

.chart-header h3 {
    margin-bottom: 0;
}

.chart-controls select {
    padding: 8px 12px;
    border: 1px solid var(--border-color);
    border-radius: 8px;
    font-size: 13px;
    background: var(--bg-color);
}

.chart-container {
    position: relative;
    height: 300px;
    width: 100%;
}

/* Agent Performance Grid */
.agents-grid {
    display: grid;
    grid-template-columns: repeat(auto-fill, minmax(320px, 1fr));
    gap: 20px;
}

.agent-card {
    background: var(--bg-card);
    border-radius: var(--border-radius);
    padding: 24px;
    border: 1px solid var(--border-color);
    transition: all 0.3s ease;
}

.agent-card:hover {
    transform: translateY(-4px);
    box-shadow: var(--shadow-lg);
}

.agent-header {
    display: flex;
    align-items: center;
    gap: 14px;
    margin-bottom: 20px;
}

.agent-avatar {
    width: 52px;
    height: 52px;
    background: linear-gradient(135deg, var(--primary-color), var(--primary-light));
    border-radius: 14px;
    display: flex;
    align-items: center;
    justify-content: center;
    color: white;
    font-size: 20px;
    font-weight: 600;
}

.agent-info {
    flex: 1;
}

.agent-name {
    font-weight: 600;
    font-size: 16px;
    color: var(--text-primary);
}

.agent-role {
    font-size: 13px;
    color: var(--text-secondary);
}

.agent-stats {
    display: grid;
    grid-template-columns: repeat(3, 1fr);
    gap: 12px;
}

.agent-stat {
    padding: 14px 10px;
    background: var(--bg-color);
    border-radius: 12px;
    text-align: center;
}

.agent-stat-value {
    font-size: 22px;
    font-weight: 700;
    color: var(--text-primary);
}

.agent-stat-label {
    font-size: 11px;
    color: var(--text-secondary);
    margin-top: 4px;
    text-transform: uppercase;
    letter-spacing: 0.5px;
}

.agent-rating {
    margin-top: 16px;
    padding-top: 16px;
    border-top: 1px solid var(--border-color);
    display: flex;
    align-items: center;
    justify-content: space-between;
}

.agent-rating-label {
    font-size: 13px;
    color: var(--text-secondary);
}

.agent-rating-stars {
    color: #f59e0b;
    font-size: 14px;
}

/* SLA Compliance Styles */
.sla-overview {
    display: grid;
    grid-template-columns: repeat(3, 1fr);
    gap: 20px;
    margin-bottom: 24px;
}

.sla-overview-card {
    background: var(--bg-card);
    border-radius: var(--border-radius);
    padding: 28px;
    border: 1px solid var(--border-color);
    text-align: center;
}

.sla-overview-card .sla-icon {
    width: 64px;
    height: 64px;
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    margin: 0 auto 16px;
    font-size: 28px;
}

.sla-overview-card .sla-icon.response {
    background: rgba(59, 130, 246, 0.1);
    color: #3b82f6;
}

.sla-overview-card .sla-icon.resolution {
    background: rgba(16, 185, 129, 0.1);
    color: #10b981;
}

.sla-overview-card .sla-icon.overall {
    background: rgba(var(--primary-rgb), 0.1);
    color: var(--primary-color);
}

.sla-overview-card .sla-value {
    font-size: 42px;
    font-weight: 700;
    line-height: 1.2;
}

.sla-overview-card .sla-value.good { color: #10b981; }
.sla-overview-card .sla-value.warning { color: #f59e0b; }
.sla-overview-card .sla-value.poor { color: #ef4444; }

.sla-overview-card .sla-title {
    font-size: 14px;
    color: var(--text-secondary);
    margin-top: 8px;
}

.sla-grid {
    display: grid;
    grid-template-columns: repeat(auto-fill, minmax(280px, 1fr));
    gap: 20px;
}

.sla-card {
    background: var(--bg-card);
    border-radius: var(--border-radius);
    padding: 24px;
    border: 1px solid var(--border-color);
}

.sla-card-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 16px;
}

.sla-card h4 {
    font-size: 15px;
    font-weight: 600;
    color: var(--text-primary);
    margin: 0;
}

.sla-badge {
    padding: 4px 10px;
    border-radius: 20px;
    font-size: 11px;
    font-weight: 600;
    text-transform: uppercase;
}

.sla-badge.good { background: #d1fae5; color: #065f46; }
.sla-badge.warning { background: #fef3c7; color: #92400e; }
.sla-badge.poor { background: #fee2e2; color: #991b1b; }

.sla-percentage {
    font-size: 36px;
    font-weight: 700;
    margin-bottom: 12px;
}

.sla-percentage.good { color: #10b981; }
.sla-percentage.warning { color: #f59e0b; }
.sla-percentage.poor { color: #ef4444; }

.sla-gauge {
    width: 100%;
    height: 10px;
    background: var(--bg-color);
    border-radius: 10px;
    overflow: hidden;
    margin-bottom: 12px;
}

.sla-gauge-fill {
    height: 100%;
    border-radius: 10px;
    transition: width 0.5s ease;
}

.sla-gauge-fill.good { background: linear-gradient(90deg, #10b981, #34d399); }
.sla-gauge-fill.warning { background: linear-gradient(90deg, #f59e0b, #fbbf24); }
.sla-gauge-fill.poor { background: linear-gradient(90deg, #ef4444, #f87171); }

.sla-details {
    display: flex;
    justify-content: space-between;
    font-size: 12px;
    color: var(--text-secondary);
}

/* Patterns Section */
.patterns-grid {
    display: grid;
    grid-template-columns: repeat(2, 1fr);
    gap: 24px;
}

.pattern-card {
    background: var(--bg-card);
    border-radius: var(--border-radius);
    padding: 24px;
    border: 1px solid var(--border-color);
}

.pattern-card h3 {
    font-size: 16px;
    font-weight: 600;
    color: var(--text-primary);
    margin-bottom: 20px;
    display: flex;
    align-items: center;
    gap: 10px;
}

.pattern-card h3 i {
    color: var(--primary-color);
}

.pattern-list {
    display: flex;
    flex-direction: column;
    gap: 12px;
}

.pattern-item {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: 12px 16px;
    background: var(--bg-color);
    border-radius: 10px;
}

.pattern-item-label {
    font-size: 14px;
    color: var(--text-primary);
}

.pattern-item-value {
    font-size: 14px;
    font-weight: 600;
    color: var(--primary-color);
}

/* Responsive Reports */
@media (max-width: 1200px) {
    .reports-stats-grid {
        grid-template-columns: repeat(2, 1fr);
    }

    .sla-overview {
        grid-template-columns: repeat(2, 1fr);
    }

    .patterns-grid {
        grid-template-columns: 1fr;
    }
}

@media (max-width: 768px) {
    .reports-stats-grid {
        grid-template-columns: 1fr;
    }

    .sla-overview {
        grid-template-columns: 1fr;
    }

    .charts-grid {
        grid-template-columns: 1fr;
    }

    .reports-header {
        flex-direction: column;
        align-items: stretch;
    }

    .date-range-picker {
        flex-wrap: wrap;
        justify-content: center;
    }

    .reports-summary-banner {
        flex-direction: column;
        text-align: center;
    }
}

/* ========================================
   WEBHOOKS MANAGEMENT STYLES
   ======================================== */
.webhooks-grid {
    display: grid;
    grid-template-columns: repeat(auto-fill, minmax(400px, 1fr));
    gap: 20px;
}

.webhook-card {
    background: white;
    border-radius: var(--border-radius);
    padding: 20px;
    border: 1px solid var(--border-color);
}

.webhook-card.inactive {
    opacity: 0.7;
    background: var(--bg-color);
}

.webhook-header {
    display: flex;
    justify-content: space-between;
    align-items: flex-start;
    margin-bottom: 15px;
}

.webhook-title {
    display: flex;
    align-items: center;
    gap: 10px;
}

.webhook-title h4 {
    font-size: 16px;
    font-weight: 600;
}

.webhook-actions {
    display: flex;
    gap: 5px;
}

.webhook-body {
    margin-bottom: 15px;
}

.webhook-url {
    display: flex;
    align-items: center;
    gap: 10px;
    margin-bottom: 10px;
    padding: 8px;
    background: var(--bg-color);
    border-radius: var(--border-radius);
}

.webhook-url code {
    font-size: 12px;
    word-break: break-all;
    flex: 1;
}

.webhook-events {
    display: flex;
    flex-wrap: wrap;
    gap: 8px;
    align-items: center;
    margin-bottom: 10px;
}

.webhook-events .tag {
    background: var(--bg-color);
    padding: 4px 8px;
    border-radius: 4px;
    font-size: 11px;
    color: var(--text-secondary);
}

.webhook-desc {
    font-size: 13px;
    color: var(--text-secondary);
}

.webhook-footer {
    padding-top: 15px;
    border-top: 1px solid var(--border-color);
}

.webhook-stats {
    display: flex;
    gap: 15px;
    font-size: 13px;
    margin-bottom: 8px;
}

.webhook-stats span {
    display: flex;
    align-items: center;
    gap: 5px;
}

.webhook-error {
    font-size: 12px;
    color: var(--danger-color);
    margin-top: 8px;
}

.events-checkboxes {
    display: grid;
    grid-template-columns: repeat(auto-fill, minmax(200px, 1fr));
    gap: 10px;
    max-height: 200px;
    overflow-y: auto;
    padding: 10px;
    border: 1px solid var(--border-color);
    border-radius: var(--border-radius);
}

.checkbox-label {
    display: flex;
    flex-direction: column;
    gap: 2px;
    cursor: pointer;
    padding: 8px;
    border-radius: var(--border-radius);
    transition: background 0.2s;
}

.checkbox-label:hover {
    background: var(--bg-color);
}

.checkbox-label input {
    margin-right: 8px;
}

.checkbox-label span {
    font-weight: 500;
}

.checkbox-label small {
    margin-left: 22px;
}

.test-result {
    padding: 20px;
    border-radius: var(--border-radius);
}

.test-result.success {
    background: #d1fae5;
}

.test-result.error {
    background: #fee2e2;
}

.result-status {
    display: flex;
    align-items: center;
    gap: 10px;
    font-size: 20px;
    font-weight: 600;
    margin-bottom: 15px;
}

.test-result.success .result-status { color: var(--success-color); }
.test-result.error .result-status { color: var(--danger-color); }

.result-details .detail-row {
    display: flex;
    gap: 10px;
    margin-bottom: 8px;
}

.result-details label {
    font-weight: 600;
    min-width: 100px;
}

.result-details pre {
    background: white;
    padding: 10px;
    border-radius: var(--border-radius);
    overflow-x: auto;
    font-size: 12px;
    max-height: 200px;
}

/* ========================================
   MENTIONS/NOTIFICATIONS STYLES
   ======================================== */
.notifications-dropdown {
    position: relative;
}

.mentions-menu {
    position: absolute;
    top: 100%;
    right: 0;
    width: 350px;
    background: white;
    border-radius: var(--border-radius);
    box-shadow: 0 10px 25px rgba(0, 0, 0, 0.15);
    display: none;
    z-index: 1000;
    overflow: hidden;
}

.mentions-menu.show {
    display: block;
}

.dropdown-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: 12px 15px;
    border-bottom: 1px solid var(--border-color);
}

.dropdown-header h4 {
    font-size: 14px;
    font-weight: 600;
}

.dropdown-header a {
    font-size: 12px;
    color: var(--primary-color);
    text-decoration: none;
}

.dropdown-header a:hover {
    text-decoration: underline;
}

.mentions-list {
    max-height: 300px;
    overflow-y: auto;
}

.mention-item {
    padding: 12px 15px;
    border-bottom: 1px solid var(--border-color);
    cursor: pointer;
    transition: background 0.2s;
}

.mention-item:hover {
    background: var(--bg-color);
}

.mention-item.unread {
    background: #eff6ff;
    border-left: 3px solid var(--primary-color);
}

.mention-content {
    font-size: 13px;
    margin-bottom: 4px;
}

.mention-ticket {
    color: var(--primary-color);
    font-weight: 500;
}

.mention-preview {
    font-size: 12px;
    color: var(--text-secondary);
    margin-bottom: 4px;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.mention-time {
    font-size: 11px;
    color: var(--text-light);
}

.dropdown-footer {
    padding: 10px 15px;
    text-align: center;
    border-top: 1px solid var(--border-color);
    background: var(--bg-color);
}

.dropdown-footer a {
    font-size: 13px;
    color: var(--primary-color);
    text-decoration: none;
}

/* Full mentions page */
.mentions-list-container {
    margin-top: 20px;
}

.mention-card {
    background: white;
    border-radius: var(--border-radius);
    padding: 20px;
    margin-bottom: 15px;
    border: 1px solid var(--border-color);
}

.mention-card.unread {
    border-left: 4px solid var(--primary-color);
    background: #fafbff;
}

.mention-card-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 12px;
}

.mention-info {
    font-size: 14px;
}

.mention-card-body {
    margin-bottom: 12px;
}

.mention-ticket-link {
    color: var(--primary-color);
    text-decoration: none;
    font-weight: 500;
    margin-right: 10px;
}

.mention-ticket-link:hover {
    text-decoration: underline;
}

.mention-ticket-subject {
    color: var(--text-secondary);
}

.mention-card-comment blockquote {
    background: var(--bg-color);
    padding: 12px 15px;
    border-radius: var(--border-radius);
    border-left: 3px solid var(--primary-color);
    margin: 0 0 12px 0;
    font-size: 14px;
    line-height: 1.5;
}

.mention-card-actions {
    display: flex;
    gap: 10px;
}

.loading-small {
    padding: 20px;
    text-align: center;
    color: var(--text-secondary);
}

/* ========================================
   ASSETS/CMDB STYLES
   ======================================== */
.assets-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    flex-wrap: wrap;
    gap: 15px;
}

.assets-tabs {
    display: flex;
    gap: 5px;
    border-bottom: 2px solid var(--border-color);
    margin-bottom: 20px;
}

.asset-type-badge {
    display: inline-block;
    padding: 4px 10px;
    border-radius: 4px;
    font-size: 12px;
    font-weight: 500;
}

.asset-type-hardware { background-color: #dbeafe; color: #1e40af; }
.asset-type-software { background-color: #e0e7ff; color: #3730a3; }
.asset-type-service { background-color: #d1fae5; color: #065f46; }
.asset-type-network { background-color: #fef3c7; color: #92400e; }
.asset-type-database { background-color: #fee2e2; color: #991b1b; }
.asset-type-storage { background-color: #f3e8ff; color: #6b21a8; }
.asset-type-virtual { background-color: #ccfbf1; color: #0f766e; }
.asset-type-cloud { background-color: #e0f2fe; color: #0369a1; }
.asset-type-other { background-color: #f3f4f6; color: #374151; }

.asset-status-badge {
    display: inline-block;
    padding: 4px 10px;
    border-radius: 20px;
    font-size: 12px;
    font-weight: 500;
}

.asset-status-active { background-color: #d1fae5; color: #065f46; }
.asset-status-instock { background-color: #dbeafe; color: #1e40af; }
.asset-status-deploying { background-color: #fef3c7; color: #92400e; }
.asset-status-maintenance { background-color: #ffedd5; color: #9a3412; }
.asset-status-retired { background-color: #e5e7eb; color: #4b5563; }
.asset-status-disposed { background-color: #f3f4f6; color: #6b7280; }
.asset-status-missing { background-color: #fee2e2; color: #991b1b; }
.asset-status-onorder { background-color: #e0e7ff; color: #3730a3; }
.asset-status-reserved { background-color: #f3e8ff; color: #6b21a8; }

.criticality-badge {
    display: inline-block;
    padding: 4px 8px;
    border-radius: 4px;
    font-size: 11px;
    font-weight: 600;
}

.criticality-low { background-color: #d1fae5; color: #065f46; }
.criticality-medium { background-color: #fef3c7; color: #92400e; }
.criticality-high { background-color: #ffedd5; color: #9a3412; }
.criticality-critical { background-color: #fee2e2; color: #991b1b; }

.asset-warnings {
    display: grid;
    grid-template-columns: repeat(auto-fill, minmax(300px, 1fr));
    gap: 15px;
    margin-top: 20px;
}

.warning-card {
    background: white;
    border-radius: var(--border-radius);
    padding: 15px;
    border: 1px solid var(--border-color);
    border-left: 4px solid var(--warning-color);
}

.warning-card.expired {
    border-left-color: var(--danger-color);
}

.warning-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 10px;
}

.warning-asset-tag {
    font-family: monospace;
    background: var(--bg-color);
    padding: 2px 6px;
    border-radius: 4px;
    font-size: 12px;
}

.warning-days {
    font-weight: 600;
    color: var(--warning-color);
}

.warning-card.expired .warning-days {
    color: var(--danger-color);
}

.warning-details {
    font-size: 13px;
    color: var(--text-secondary);
}

/* Asset detail modal */
.asset-detail-grid {
    display: grid;
    grid-template-columns: repeat(2, 1fr);
    gap: 15px;
}

.asset-detail-item {
    display: flex;
    flex-direction: column;
    gap: 4px;
}

.asset-detail-label {
    font-size: 12px;
    color: var(--text-secondary);
    text-transform: uppercase;
}

.asset-detail-value {
    font-size: 14px;
    font-weight: 500;
}

.asset-linked-tickets {
    margin-top: 20px;
    padding-top: 20px;
    border-top: 1px solid var(--border-color);
}

.asset-linked-tickets h4 {
    font-size: 14px;
    margin-bottom: 10px;
}

.linked-ticket-item {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: 8px;
    background: var(--bg-color);
    border-radius: var(--border-radius);
    margin-bottom: 8px;
    font-size: 13px;
}

.linked-ticket-item a {
    color: var(--primary-color);
    text-decoration: none;
}

.linked-ticket-item a:hover {
    text-decoration: underline;
}

/* Asset linking in ticket detail */
.asset-link-section {
    margin-top: 15px;
}

.asset-chips {
    display: flex;
    flex-wrap: wrap;
    gap: 8px;
    margin-bottom: 10px;
}

.asset-chip {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    background: var(--bg-color);
    padding: 6px 12px;
    border-radius: 20px;
    font-size: 13px;
}

.asset-chip .remove-asset {
    cursor: pointer;
    color: var(--text-secondary);
}

.asset-chip .remove-asset:hover {
    color: var(--danger-color);
}

/* Page Header improvements */
.page-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 20px;
    flex-wrap: wrap;
    gap: 15px;
}

.page-header h2 {
    display: flex;
    align-items: center;
    gap: 10px;
    font-size: 24px;
    font-weight: 600;
}

.header-actions {
    display: flex;
    gap: 10px;
}

/* Error message */
.error-message {
    background: #fee2e2;
    color: #991b1b;
    padding: 15px 20px;
    border-radius: var(--border-radius);
    text-align: center;
}

/* Badge improvements for general use */
.badge-success { background-color: var(--success-color); color: white; }
.badge-warning { background-color: var(--warning-color); color: white; }
.badge-danger { background-color: var(--danger-color); color: white; }
.badge-info { background-color: var(--info-color); color: white; }
.badge-secondary { background-color: var(--secondary-color); color: white; }
.badge-primary { background-color: var(--primary-color); color: white; }

/* Button warning style */
.btn-warning {
    background-color: var(--warning-color);
    color: white;
}

.btn-warning:hover {
    background-color: #d97706;
}

/* Text utilities */
.text-warning {
    color: var(--warning-color);
}

/* ========================================
   WORKFLOW AUTOMATION STYLES
   ======================================== */
.workflow-filters {
    display: flex;
    gap: 15px;
    margin-bottom: 20px;
    padding: 15px;
    background: var(--bg-card);
    border-radius: var(--border-radius);
    box-shadow: var(--shadow);
}

.workflow-rules-list {
    display: flex;
    flex-direction: column;
    gap: 15px;
}

.workflow-rule-card {
    background: var(--bg-card);
    border-radius: var(--border-radius);
    box-shadow: var(--shadow);
    border: 1px solid var(--border-color);
    overflow: hidden;
}

.workflow-rule-card.inactive {
    opacity: 0.7;
    background: var(--bg-color);
}

.rule-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: 15px 20px;
    border-bottom: 1px solid var(--border-color);
    background: var(--bg-color);
}

.rule-title {
    display: flex;
    align-items: center;
    gap: 12px;
}

.rule-icon {
    width: 36px;
    height: 36px;
    background: var(--primary-color);
    border-radius: var(--border-radius);
    display: flex;
    align-items: center;
    justify-content: center;
    color: white;
    font-size: 16px;
}

.rule-title h4 {
    margin: 0;
    font-size: 16px;
    font-weight: 600;
}

.rule-actions {
    display: flex;
    gap: 5px;
}

.rule-body {
    padding: 15px 20px;
}

.rule-description {
    font-size: 14px;
    color: var(--text-secondary);
    margin-bottom: 15px;
}

.rule-details {
    display: flex;
    flex-wrap: wrap;
    gap: 20px;
}

.rule-detail {
    display: flex;
    align-items: center;
    gap: 8px;
    font-size: 13px;
    color: var(--text-secondary);
}

.rule-detail i {
    color: var(--primary-color);
    width: 16px;
}

.rule-footer {
    padding: 12px 20px;
    border-top: 1px solid var(--border-color);
    background: var(--bg-color);
    display: flex;
    justify-content: space-between;
    align-items: center;
    flex-wrap: wrap;
    gap: 10px;
}

.rule-stats {
    display: flex;
    gap: 20px;
    font-size: 12px;
    color: var(--text-secondary);
}

.rule-stats span {
    display: flex;
    align-items: center;
    gap: 5px;
}

.rule-validity {
    font-size: 12px;
    color: var(--text-secondary);
}

/* Workflow form sections */
.form-section {
    margin-top: 25px;
    padding-top: 20px;
    border-top: 1px solid var(--border-color);
}

.form-section h4 {
    font-size: 14px;
    font-weight: 600;
    margin-bottom: 10px;
    display: flex;
    align-items: center;
    gap: 8px;
}

.form-section h4 i {
    color: var(--primary-color);
}

/* Condition and action rows */
.condition-row,
.action-row {
    display: flex;
    gap: 10px;
    align-items: center;
    margin-bottom: 10px;
    padding: 10px;
    background: var(--bg-color);
    border-radius: var(--border-radius);
}

.condition-row .form-control,
.action-row .form-control {
    flex-shrink: 0;
}

.action-params {
    display: flex;
    gap: 5px;
    flex: 1;
}

.action-params .form-control {
    flex: 1;
}

.btn-remove-condition,
.btn-remove-action {
    flex-shrink: 0;
}

/* Checkbox inline */
.checkbox-inline {
    display: flex;
    align-items: center;
    gap: 5px;
    font-size: 13px;
}

/* Test result styling */
.test-result.success {
    background: #d1fae5;
    padding: 20px;
    border-radius: var(--border-radius);
}

.test-result.error {
    background: #fee2e2;
    padding: 20px;
    border-radius: var(--border-radius);
}

.result-status {
    display: flex;
    align-items: center;
    gap: 10px;
    font-size: 18px;
    font-weight: 600;
    margin-bottom: 15px;
}

.test-result.success .result-status {
    color: var(--success-color);
}

.test-result.error .result-status {
    color: var(--danger-color);
}

.result-details .detail-row {
    display: flex;
    gap: 10px;
    margin-bottom: 8px;
    font-size: 14px;
}

.result-details label {
    font-weight: 600;
    min-width: 80px;
}